Privacy Policy

Website: https://kerrplumbingandheating.com/
Business Name: Kerr Plumbing & Heating
Effective Date: 01/03/2024

1. Introduction

Kerr Plumbing & Heating (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Property address

  • Details about your enquiry

  • Any other information you provide via contact forms, email, or phone

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Referring website

This is typically collected via analytics tools.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Deliver plumbing and heating services

  • Manage customer relationships

  • Improve our website and services

  • Comply with legal obligations

We only use your personal data where we have a lawful basis to do so, including:

  • Your consent

  • Contractual necessity

  • Legal obligation

  • Legitimate business interests

4. How We Store Your Data

Your data is stored securely and protected against unauthorised access, alteration, or disclosure.

We retain personal data only for as long as necessary to:

  • Provide services

  • Meet legal or accounting requirements

  • Resolve disputes

5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Accountants or professional advisors

  • Software providers (e.g., email hosting, CRM systems)

  • Regulatory or legal authorities where required

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

7. Security

We take reasonable technical and organisational precautions to protect your personal information.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Contact Details

If you have any questions about this Privacy Policy or your data, please contact:

Kerr Plumbing & Heating
Email: admin@kerrplumbingandheating.com
Phone: 07950 131716

If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.